Server Management & Support
Your server, watched around the clock.
Owning a server is easy. Keeping it patched, backed up, monitored and answering at 3am when it matters is the part most people don't want to do themselves — that's what this team is for.
Monitoring
We see problems before your visitors do
Uptime & resource monitoring
CPU, RAM, disk and service checks every few minutes, with alerts to our on-call team before your visitors notice anything.
Real-time alerting
Automated alerts route straight to our engineers — not a ticket queue that waits for business hours.
Performance monitoring
We track load trends over time so we can upgrade resources before a slow server becomes a down server.
Security
Patched, firewalled, and watched
OS & security patching
Regular, tested updates to the operating system, control panel and key packages.
Firewall & access control
Configured firewalls, SSH hardening, and restricted root/admin access on every managed server.
Malware & intrusion scanning
Scheduled scans and log review to catch compromised files or suspicious access early.
DDoS mitigation
Network-level protection against common denial-of-service traffic spikes.
Backups
A backup you've never tested isn't a backup
Automated daily backups
Full server and database snapshots taken daily and retained on a rolling schedule.
Offsite copies
Business and Dedicated plans mirror backups to a separate location, not just the same disk.
Tested restores
A backup nobody has restored is a guess. We periodically verify restores actually work.
Support SLA
Response times by plan
| Plan | Uptime target | Response time | Support channel |
|---|---|---|---|
| Starter VPS | 99.9% target | Within 4 hours | Email / WhatsApp |
| Business VPS | 99.9% target | Within 2 hours | Phone / WhatsApp / Email |
| Dedicated Server | 99.9% target | Within 1 hour | Priority phone line |
Response times are for confirmed incidents (server down, site unreachable, critical error) reported by phone, WhatsApp or email.
Platforms
What we support
FAQ
Common questions
Do you manage servers we already own elsewhere?
Yes — we take over management of existing VPS or dedicated servers on most major providers, not only servers hosted by us.
What happens if the server goes down at night?
Our monitoring alerts the on-call engineer immediately, and response begins per your plan's SLA — you do not need to notice or report it first.
Can you just handle security and backups, and we manage the rest?
Yes, partial management is available — tell us which parts of server administration you want off your plate.
How do we reach support?
Phone, WhatsApp and email all reach the same team — use whichever is fastest for you.